Insurer guide

New York Life Structured Settlement: Service Contacts, Payment Letters and Selling Your Payments

New York Life structured settlement payees: the service line, emails and forms, how to get a remaining-payments letter, and what four real court orders show buyers paid for New York Life payments.

Med F., Settlement AnalystMed F. Settlement Analyst Updated 12 min read
New York Life structured settlement guide thumbnail with four court-approved deals between 7.1% and 15.8%

Key takeaway

New York Life's structured settlement team is at (855) 469-5772, option 2, and there is no online portal. It sends no regular statements, so ask for a remaining-payments letter. You can sell payments with court approval: four 2021 Brooklyn orders show buyers paid at rates from 7.1% to 15.8%.

Quick answer: New York Life structured settlement payees can call (855) 469-5772 and choose option 2, Monday to Friday, 8:00 a.m. to 5:30 p.m. ET, or email SSService@newyorklife.com. New York Life has no client portal and doesn't send regular statements, but it will mail a letter listing your remaining payments on request. It won't change or cash out payments. Selling to a buyer requires court approval.
In this guide (5 sections)
  1. Who pays your New York Life structured settlement?
  2. How to contact New York Life
  3. Can you sell New York Life structured settlement payments?
  4. Four real New York Life deals from 2021
  5. How to sell New York Life payments the smart way

Who pays your New York Life structured settlement?

In the court orders below, the annuity is issued by New York Life Insurance Company and owned by New York Life Insurance and Annuity Corporation. The orders call them the "Insurers." Your own contract will name the issuer, the owner and your contract number. Keep those details handy for every request.

New York Life describes its structured settlement payments as fixed: its service page says the payments "cannot be changed" and that New York Life is "obligated to make the payments under the terms of the settlement." That's protection for you, and also the reason a court has to approve any sale.

How to contact New York Life

From New York Life's structured settlement Service Central page:

What you needHow
Phone(855) 469-5772, option 2, Monday to Friday, 8:00 a.m. to 5:30 p.m. ET
Service emailSSService@newyorklife.com
General emailSSInfo@newyorklife.com
Name changeFax (908) 840-3880, email, or mail to New York Life Structured Settlement Dept, PO Box 30112, Tampa, FL 33633-1210, with legal documents
Address changeChange of Address form, filled in completely
Direct depositAuthorization for Direct Deposit form plus a voided check or bank letter
Beneficiary changeChange of Beneficiary Request form; guaranteed payments only, and it needs New York Life's (and the owner's) approval

New York Life says it does not have a client portal, so everything happens by phone, email, fax or mail.

Getting a remaining-payments letter

New York Life doesn't send regular statements. If you need proof of your payments for a mortgage, apartment, car loan or a buyer, call the service line and ask for a letter listing your remaining payments. It's mailed to the address on file and isn't sent by fax or email, so update your address first if you've moved. See income verification letters for what lenders want to see.

If a paper check hasn't arrived, New York Life asks you to allow five business days after the payment date before calling.

Can you sell New York Life structured settlement payments?

Yes, with a judge's approval. New York Life won't buy payments back, but you can sell some or all of them to a structured settlement buyer. The buyer files a petition, New York Life is served as an interested party, and the court decides whether the sale is in your best interest. If it's approved, New York Life sends the sold payments to the buyer and keeps paying you the rest.

No legitimate buyer skips court. Without a qualified order the buyer owes a 40% federal excise tax under 26 U.S.C. § 5891.

Four real New York Life deals from 2021

All four were approved in Brooklyn (Kings County Supreme Court).

OrderBuyerPayments soldCash to sellerImplied rate
Oct. 21, 2021Peachtree Settlement Funding$500 of four 2021 payments, plus $933.58 a month from 2043 to 2057 ($158,841 total)$25,000about 7.1%
Dec. 23, 2021Lion 13, LLC$30,000 (2022) and lump sums of $25,000 to $250,000 from 2026 to 2051 ($805,000 total)$211,000about 7.6%
Mar. 10, 2021Leaf 002, LLCParts of 2027–2030 annual payments, two $10,000 lump sums and $933.58 a month from 2034 to 2043 ($140,827 total)$32,455about 10.2%
Dec. 9, 2021J.G. Wentworth$319.09 of each $1,193.91 monthly payment, 2021 to 2028 ($26,804 total)$17,246about 15.8%

The implied rate is the annual rate at which the payments sold are worth exactly the cash the seller received, valued at the order date. It includes every fee.

What these four deals teach:

  • Same insurer, a wide price range. The rates ran from about 7.1% to 15.8%.
  • Smaller, shorter deals can cost more. The highest rate was on the smallest sale, which was the fifth slice of the same payment stream that seller had sold to the same buyer since 2014. Repeat sales add up.
  • One payee sold to two different buyers in the same year. The Leaf and Peachtree orders involve the same contract and payee. That's allowed, but each sale needs its own hearing, and judges look harder at repeat sellers.
  • Far-off payments are worth far less today. In the Peachtree deal, $158,841 of payments mostly due after 2043 brought $25,000.

Compare your own offer with these and other court records using the court deal benchmark.

How to sell New York Life payments the smart way

  1. Request your remaining-payments letter first. Buyers price from it, and it lets you check their math.
  2. Sell the smallest amount that solves the problem. See partial sales.
  3. Get at least three written offers for the same payments and compare net cash and the effective annual rate. The payout calculator shows what each rate costs.
  4. Think twice about repeat sales. Each new slice tends to be priced worse, and judges notice.
  5. Check the buyer's registration where required. See registered buyers by state.
  6. Prepare for the hearing. See the court approval process.

Talk to a financial advisor who has nothing to gain from the sale before you sign anything.

Sources we checked

Figures were checked on November 7, 2026. Limits and rules change, so confirm the current numbers with the source or a qualified professional.

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FAQ

Frequently asked questions

What is New York Life's structured settlement phone number?
New York Life lists (855) 469-5772, option 2 for service, Monday to Friday, 8:00 a.m. to 5:30 p.m. ET. The service email is SSService@newyorklife.com.
Does New York Life have an online portal for structured settlements?
No. New York Life says it does not currently have a client portal for structured settlement payees. Requests go by phone, email, fax or mail using its downloadable forms.
How do I get a letter showing my New York Life payments?
Call the service line and ask for a letter listing your remaining payments. New York Life mails it to the address on record and does not send it by fax or email.
Can New York Life change my payment schedule?
No. New York Life says structured settlement payments cannot be changed. Selling some payments to a buyer, with court approval, is the only way to get money earlier.
What rate do buyers charge for New York Life payments?
In four 2021 Brooklyn court orders, the implied rates ranged from about 7.1% to 15.8%. Large lump sums and long schedules priced lowest; a small repeat sale priced highest.
Can I change my New York Life beneficiary?
Only if your payments are guaranteed. You need New York Life's Change of Beneficiary Request form, and the change must be approved by New York Life and the contract owner if there is one.

This guide is for education only. It is not legal, tax, investment or financial advice, and it does not promise any offer, rate or return. Rules differ by state and by your settlement documents. Before you sell payments or change a financial plan, talk to a qualified financial advisor and, where it applies, a tax professional or attorney who is independent of any buyer.