Insurer guide

MetLife Structured Settlement: How to Contact MetLife, Manage Payments and Sell Them

MetLife structured settlement payees: the phone line and MyBenefits portal, which MetLife company pays you, the Brighthouse link, and what real court records show buyers paid for MetLife payments.

Med F., Settlement AnalystMed F. Settlement Analyst Updated 12 min read
MetLife structured settlement guide thumbnail with a court record card showing the rate cut from 14.33% to 10.30%

Key takeaway

MetLife pays structured settlements through Metropolitan Life Insurance Company or Metropolitan Tower Life. Payees reach MetLife at 1-800-638-2704 or the MyBenefits portal. Selling needs a court order, and in three Manhattan cases judges approved MetLife payment sales only after buyers cut their rates to 7.8%–10.3%.

Quick answer: MetLife structured settlement annuities are issued by Metropolitan Life Insurance Company (MLIC) or Metropolitan Tower Life Insurance Company (MTL), both owned by MetLife, Inc. Payees can call MetLife at 1-800-638-2704 (Monday to Friday, 8 a.m. to 9 p.m. ET) or log in to MyBenefits. MetLife will not buy your payments itself. Any sale goes to a third-party buyer and needs a judge's approval.
In this guide (6 sections)
  1. Which MetLife company pays your structured settlement?
  2. How to contact MetLife about your payments
  3. Can you sell MetLife structured settlement payments?
  4. What buyers paid for MetLife payments in court
  5. How to sell MetLife payments without leaving money behind
  6. MetLife or a buyer: who does what

Which MetLife company pays your structured settlement?

"MetLife" on your check can mean more than one legal company, and the right name matters when you request letters, change your address or sell.

MetLife's annuitant page says structured settlement annuity contracts are issued by Metropolitan Life Insurance Company (MLIC), based at 200 Park Avenue in New York, or Metropolitan Tower Life Insurance Company (MTL), based in Lincoln, Nebraska. Both are wholly owned by MetLife, Inc.

Older contracts can carry other names. Court records show:

  • MetLife Insurance Company of Connecticut as the insurer in a 2014 Manhattan case.
  • Brighthouse Life Insurance Company as the issuer, with Metropolitan Life Insurance Company as the obligor, in a 2021 Brooklyn case.

Brighthouse Financial is the company MetLife separated its U.S. retail business into in 2017. If your paperwork says Brighthouse, your annuity may be issued by Brighthouse while MetLife still owes the payments. Your settlement agreement and annuity contract name the issuer (who holds the annuity) and the obligor or assignment company (who owes you). Write both down. See owner, payee and beneficiary explained if the terms are new.

How to contact MetLife about your payments

MetLife runs a dedicated line and portal for structured settlement recipients:

What you needHow to get it
Phone1-800-638-2704, Monday to Friday, 8:00 a.m. to 9:00 p.m. ET
Online accountLog in to MyBenefits from MetLife's Structured Settlements Annuitant Center
Payment history and statementsIn MyBenefits
Address or name changeIn MyBenefits, or download the form from the annuitant center
Direct depositIn MyBenefits, or on the direct deposit form

Have your contract number, Social Security number and current address ready when you call.

If you need proof of income for a mortgage, apartment or car loan, ask MetLife for a letter listing your remaining payments. Our guide to structured settlement income verification letters explains what lenders look for. If a payment is late, see what to do about a missing payment.

Watch out for calls that sound like MetLife

MetLife's own annuitant page warns recipients about third parties offering cash for future payments. Those calls come from buyers, not from MetLife. A buyer can find you through public court filings, which is why calls often start after a case closes. If you weren't expecting the call, read why structured settlement companies keep calling you before you share anything.

Can you sell MetLife structured settlement payments?

Yes. MetLife does not buy payments back and will not cash out your annuity early. But you can sell some or all of your future payments to a structured settlement buyer if a court approves.

Every state has a structured settlement protection act. The buyer files a petition, MetLife is notified as an interested party, and a judge decides whether the sale is in your best interest. If a buyer completes a sale without a court order, it owes a 40% federal excise tax under 26 U.S.C. § 5891, so legitimate buyers don't skip this step.

Once the order is signed, MetLife redirects the sold payments to the buyer. You keep everything you didn't sell.

What you can usually sell:

  • Guaranteed payments, which are paid no matter what. These get the best prices.
  • Life-contingent payments, which stop when you die. Buyers pay much less for them and may require life insurance. See life-contingent payments explained.
  • Part of a payment stream, such as the next five years, or a share of each check. See partial sales.

What buyers paid for MetLife payments in court

Buyers don't publish prices, but judges do. These are real New York court decisions involving MetLife payments, with the numbers taken from the orders.

CasePayments soldCash to sellerRateResult
J.G. Wentworth, NY County, Mar. 12, 201584 monthly payments of $900.41, rising 3% a year, 2015–2022 ($82,792 total)$55,000 (raised from $48,000)14.33% → 10.30%Approved
Peachtree, NY County, Nov. 17, 2014$25,000 in 2018 and $50,000 in 2023 ($75,000 total)$45,300 (raised from $35,000)12.02% → 7.80%Approved
Stone Street, NY County, June 20, 2014Monthly $378 payments to 2025 plus $45,000 (2016) and $55,000 (2026)$85,100 (raised from $72,118.90)11.86% → 9.00%Approved
PBX1 Chase, Kings County, Feb. 3, 2021Life-contingent monthly $6,014.76, rising 3% a year, 2046–2054$10,100about 15.4% impliedApproved

The pattern is the useful part. In all three Manhattan cases, the first offer was raised before approval. The rates fell by 2.9 to 4.2 percentage points, and the sellers received between $7,000 and $13,000 more. Those increases came from the court process. You can get the same effect earlier by collecting competing written offers before anyone files a petition.

The 2021 case shows how buyers price life-contingent payments that start decades from now: $10,100 for payments that would total about $642,000 if the seller lives to receive them all.

Want to see where your own offer falls? Our court deal benchmark compares it with every deal in our court-record dataset.

How to sell MetLife payments without leaving money behind

  1. Get your exact payment schedule from MetLife. Ask for a letter listing every remaining payment, including increases. Buyers price from this.
  2. Decide how much you actually need. Selling a few years of payments, or a slice of each payment, usually costs less than selling everything.
  3. Collect at least three written offers for the same payments. Compare the net cash and the effective annual rate, not just the headline number. Our payout calculator shows what different rates mean in dollars.
  4. Check that the buyer is registered where your state requires it. See registered buyers by state.
  5. Read the disclosure statement. It must show the total payments sold, the discounted value, the fees and the net amount at least a few days before you sign.
  6. Go to the hearing prepared. Judges ask why you need the money and whether there's a cheaper option. See the court approval process.

Before you decide to sell, talk to a financial advisor who doesn't earn anything from the sale. A sale can't be undone once the court approves it.

MetLife or a buyer: who does what

TaskMetLifeStructured settlement buyer
Sends your paymentsYesNo, until a court order redirects sold payments
Changes your address, direct deposit or nameYesNo
Verification and payment-schedule lettersYesNo
Buys your future paymentsNoYes
Files the court petitionNo (MetLife is notified)Yes
Changes your payment amounts or datesNo, the contract is fixedOnly for payments it buys

If someone says they're "with MetLife" and offers you cash for your payments, hang up and call MetLife at the number above.

Sources we checked

Figures were checked on November 7, 2026. Limits and rules change, so confirm the current numbers with the source or a qualified professional.

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FAQ

Frequently asked questions

What is the MetLife structured settlement phone number?
MetLife's structured settlement annuitant line is 1-800-638-2704, Monday to Friday, 8:00 a.m. to 9:00 p.m. ET. Existing recipients can also log in to MyBenefits through MetLife's Structured Settlements Annuitant Center.
Will MetLife buy my structured settlement payments?
No. MetLife makes the payments set by your contract and does not cash them out early. To get a lump sum you would sell some or all of the payments to a third-party buyer, and a judge must approve the sale.
Is Brighthouse the same as MetLife?
No. Brighthouse Financial was separated from MetLife in 2017. Some older contracts list Brighthouse Life Insurance Company as the issuer while Metropolitan Life Insurance Company remains the obligor. Check your annuity contract for both names.
How much do buyers pay for MetLife payments?
It depends on how far away the payments are and whether they are guaranteed. In New York court records, approved MetLife sales used rates of 7.80% to 10.30% after the courts pushed first offers down from about 12% to 14%.
How long does it take to sell MetLife payments?
Usually 45 to 90 days. Most of that is waiting for a court hearing and the signed order. MetLife then redirects the sold payments to the buyer.
Can I change my MetLife payment schedule?
No. The amounts and dates in a structured settlement annuity are fixed by the settlement and contract. Selling payments is the only way to get money earlier, and it requires court approval.

This guide is for education only. It is not legal, tax, investment or financial advice, and it does not promise any offer, rate or return. Rules differ by state and by your settlement documents. Before you sell payments or change a financial plan, talk to a qualified financial advisor and, where it applies, a tax professional or attorney who is independent of any buyer.